Terms and Conditions topx game — A Guide to Using Our Platform

1. Acceptance of Terms

These Terms and Conditions constitute a legally binding agreement between you ("User" or "Member") and topx game ("Company", "We"). By accessing, registering, or using any part of the topx game platform, including the website, mobile app, and any related services, you hereby acknowledge that you have read, understood, and agreed to comply with all terms stated herein.

These terms are to be read together with Privacy Policy and Responsible Gaming Policy us, which also forms part of the overall agreement between you and topx game.

Your continued use of our platform following any amendment or update to these Terms will be deemed as your acceptance of those changes. You are responsible for reviewing these Terms periodically to ensure you remain informed of the latest updates.

2. Member Eligibility

To register and use the topx game services, you must meet all of the following eligibility requirements:

• At least 18 years old at the time of registration and while using the platform.
• Being a resident or citizen in a geographic region where the use of the topx game platform is permitted under local law.
• Not be included on any gambling prohibition list or active self-exclusion list.
• Having full legal capacity to enter into a binding agreement.
• Not act on behalf of any third party or other entity when registering or playing.

3. Account Registration

The topx game account registration process is free and subject to the following conditions:

• One account per user: Each individual is only permitted to hold one active account. Registration of multiple accounts is strictly prohibited and may result in the termination of all associated accounts.
• Accurate and truthful information: You must provide accurate, complete, and up-to-date information during registration, including your full name, date of birth, email address, and valid phone number.
• Account security: You are fully responsible for the security of your account username and password. topx game shall not be held liable for any losses arising from unauthorised access resulting from your own negligence.
• Identity verification (KYC): topx game reserves the right to request identity verification documents at any time, including during registration, prior to the first withdrawal, or when suspicious activity is detected on your account.
• Update information: You are responsible for ensuring your account information is always kept up to date. Failure to do so may cause delays in withdrawal processing.

Topx game reserves the right to reject any registration application without being required to provide any reason to the applicant.

4. Deposits and Withdrawals

All financial transactions on the topx game platform are subject to the following policy:

• Accepted deposit methods: DuitNow, FPX, Local Bank Transfer, Touch 'n Go eWallet, and GrabPay. All deposits are processed in Malaysian Ringgit (RM).
• Deposit in your own name: You may only make deposits using a payment method registered in your own name. Third-party deposits are not accepted and will be returned to the sender.
• Minimum deposit limit: The minimum deposit amount is RM 10 per transaction, subject to periodic review by management.
• Deposit processing time: Deposits via FPX and DuitNow are typically credited within a few minutes. If a delay exceeds 30 minutes, please contact our support team.
• Withdrawal: Withdrawals may only be made to a bank account or e-wallet registered in your own name and the same one used for deposits. Withdrawal processing time is between 1 and 3 working days.
• Mandatory verification before withdrawal: The full KYC process must be completed before your first withdrawal is processed. Required documents may include a national ID, bank statement, and proof of address.
• Withdrawal limit: Daily and weekly withdrawal limits are set according to membership tier. VIP members enjoy higher withdrawal limits.

5. Bonuses and Promotions

Topx game offers a variety of exciting bonuses and promotions to members. All offers are subject to the following terms:

• Wagering Requirements: Every bonus received must meet the designated wagering requirements before the bonus funds can be converted into withdrawable cash. Wagering requirements vary by promotion and are clearly stated in the respective promotion terms.
• One bonus per user: Each promotion may only be claimed once per user, household, IP address, device, or payment method.
• Bonus validity period: Every bonus has a set expiry period. Any bonus that remains unused within the specified timeframe will expire automatically.
• Eligible games: Not all games contribute equally toward fulfilling wagering requirements. Slots typically contribute 100%, while table games may contribute at a lower rate.
• Betting limit while a bonus is active: While a bonus is active, the maximum bet per round or hand is RM 20 unless otherwise stated in the relevant promotional terms.
• Right to cancel bonus: topx game reserves the right to void any bonus if there are signs of abuse, fraud, or violation of the stipulated terms.

6. Game Rules

All games available on the topx game platform are subject to the following rules:

• Game results are final: All game outcomes generated by a certified Random Number Generator (RNG) are final and cannot be disputed.
• Technical disruption: In the event of a technical disruption during a gaming session, topx game will use system records to determine the status of the game. Outcomes verifiable by the system will be accepted as final.
• Software error: Any winnings resulting from software errors, system malfunctions, or display errors are void and will not be paid out. topx game reserves the right to correct any such errors.
• Live Casino games: For Live Casino games, results are recorded by the software provider's system and are final. Any disputes must be submitted within 24 hours after the game ends.
• Sports betting: Sports betting odds may change before a bet is confirmed. A bet is only valid once confirmation is received by our system.

7. Prohibited Conduct

The following are strictly prohibited on the topx game platform and may result in immediate account termination:

• Using automated software, bots, scripts, or any unauthorized tools to play or access the platform.
• Player collusion to gain an unfair advantage in games.
• Using another person's account or sharing an account with another user.
• Attempting to exploit bugs, vulnerabilities, or errors in the system.
• Using illegal funds or money derived from criminal activity to make deposits.
• Providing false or misleading information during registration or the KYC process.
• Any form of money laundering through the topx game platform.
• Harassing or threatening support staff or other users.

8. Account Termination and Suspension

Topx game reserves the right to suspend or terminate any member's account for the following reasons:

• Breach of any terms and conditions stated in this document.
• Failure to complete the KYC verification process within the stipulated timeframe.
• Requests from legal authorities or regulatory bodies.
• Suspicious activity or signs of money laundering.
• Voluntary account closure requested by the member.

You may also close your account at any time by contacting our support team. Prior to closure, all valid balances will be returned to your bank account once the verification process is complete. Bonus balances that have not met the wagering requirements will not be paid out upon account closure.

9. Limitation of Liability

Topx game shall not be held liable under any circumstances for:

• Any indirect, consequential, special, or punitive losses arising from your use of our platform.
• Service disruptions caused by factors beyond our control, including internet outages, natural disasters, or third-party actions.
• Losses arising from unauthorised access to your account due to your own negligence in safeguarding your login credentials.
• Valid game results generated by a certified RNG system.
• Any change in laws or regulations that affects your ability to use the platform in your geographic region.

The maximum liability of topx game to you under any circumstances is limited to the amount you have deposited in the 30 days prior to the claim arising.

10. Privacy and Data Protection

The collection, use, and protection of your personal information is governed entirely by Privacy Policy us, which forms part of this agreement. In summary:

• All your personal information is protected using banking-grade 256-bit SSL encryption.
• Topx game will not sell, rent, or share your personal information with third parties without your consent, except where required by law.
• Your financial transaction data is stored securely and accessible only by authorised personnel.
• You have the right to request access to, correction of, or deletion of your personal data, subject to applicable legal requirements.

11. Responsible Gaming

Topx game is fully committed to responsible gaming. We provide a range of tools to help you manage your gaming activity:

• Deposit limit: You can set daily, weekly, or monthly deposit limits through your account settings at any time.
• Loss limit: Set a maximum loss limit for a given period to help you better manage your gaming budget.
• Account break: Use the temporary account break feature if you need a pause from gaming activity.
• Self-exclusion: You may apply for a long-term self-exclusion if you feel that your gaming activity is having a negative impact on your life.

If you need assistance or guidance on responsible gaming, please visit the Responsible Gaming us or contact our support team, who are ready to assist without any judgment.

12. Amendments to These Terms

Topx game reserves the right to amend, update, or replace any part of these Terms and Conditions at any time at our sole discretion. Any significant changes will be communicated to members via their registered email or in-platform notification at least 7 days before the changes take effect, except in cases of emergency or immediate legal compliance requirements.

Your continued use of the topx game platform after the effective date of any changes will be deemed as your acceptance of the amended Terms. If you do not agree with the changes, you have the right to close your account before the effective date.

13. Contact Us

If you have any questions, concerns, or complaints regarding these Terms and Conditions or any aspect of topx game's services, please contact our team through the following channels:

• Support Email: [email protected]
• Operating Hours: 24 hours a day, 7 days a week
• Supported Languages: Malay, English, Mandarin
• Frequently Asked Questions: Visit page FAQ us for answers to the most frequently asked questions

Our customer support team is available to assist you at any time. We are committed to responding to every inquiry within 24 working hours.